Here’s What to Do Before They Do. Plain Old Telephone Service, better known as POTS or analog phone lines, has carried business voice for over a century. That run is ending. Carriers are retiring copper across the country, and the businesses that wait until a line goes dead will pay for it in downtime, safety … Read more
GABN September Newsletter GABN News Hot Takes on Growing Your Business September 2026 — Owner’s video update on cybersecurity, a new case study, upcoming seminars, and more from GABN. Monthly Newsletter September 2026 Buying Tech is Broken. Owner’s Weekly Update Would You Buy a Car Without Getting Some Knowledgeable Advice? Clay Colvin, President, GABN Telecommunications … Read more
Would you buy a used car without popping the hood? I mean, no test drive, no mechanic, just a shoddy paint job and a sales pitch? Well, that’s what the industry expects to do with technology right now. Move fast, trust the pitch, figure out the rest later. What the shoddy paint job looks like … Read more
Your Phone System Knows a Customer Is About to Walk. Conversational Intelligence by OpenAeris is here for the Save.
GABN News August 2026 — Owner’s video update on liability, upcoming seminars, and more from GABN. Monthly Newsletter August 2026 Ever Wonder Why Change Doesn’t Stick? Owner’s Weekly Update Do This Before Implementing Change Clay Colvin, President, GABN I deal with change on a daily basis. This includes helping businesses make meaningful changes to their … Read more
I deal with change on a daily basis. This includes helping businesses make meaningful changes to their processes and technology stacks. I have found that people and companies consistently face the same challenges. In short, permanent change does not stick. So, before you introduce any change to your team, any new technology, any new process, … Read more
It’s easy for companies to get stuck in a rut when it comes to problem solving. One proven method for breaking out of stagnation is to approach brainstorming sessions by beginning ideas with “What if…” It’s a simple question, but asked before you react, it can reshape how you lead and how your team thinks. … Read more
Honestly, I still go there. It’s a battle, isn’t it? Some mornings you wake up and you open the news or you catch a webinar or something and it’s all about AI. AI for this, AI for that. Cyber threats are evolving faster than ever. And you’re sitting there thinking, “Am I falling behind?” I … Read more
What I’ve learned about people, technology, and results. Lesson number one, if you’re feeling stagnant right now in your business, if growth feels harder than it used to, I want you to consider something. The businesses we see growing today are competing differently than they were two years ago, maybe even differently than just 12 … Read more
I don’t think anybody is fooled by AI’s “human-like behavior”. Your customers sure aren’t fooled. They know it’s a machine. So why don’t you ask yourself if applying AI to your business ends up doing something useful or not. The ATM Gets It Right Nobody walks up to an ATM expecting conversation. No icebreaker chat. … Read more
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