Every Call Tells You Something. Is Your Business Listening?
Your team handles dozens of customer calls a day. Promises get made, complaints surface, upsell opportunities pass by. Almost none of it gets documented. OpenAeris captures and analyzes every phone conversation automatically, then routes follow-ups, flags risks, and scores performance without adding tools or headcount to your operation.
How OpenAeris Works
OpenAeris connects to your existing business phone system and records every inbound and outbound call. Each recording is transcribed in real time using speech-to-text processing, then analyzed for sentiment, keywords, and conversational patterns.
When the system detects something that needs attention (a complaint, a missed callback promise, a compliance phrase, a cancellation signal) it creates a follow-up task and routes it to the right person with the recording and transcript attached. No one has to listen to recordings manually or remember to log what happened.
The analysis runs on every call, not a sample. Traditional QA processes review 1-2% of calls. OpenAeris reviews 100%.
What Conversational Intelligence Actually Does
Most businesses track call volume and duration. Conversational intelligence goes further by analyzing what was actually said. That means you can answer questions like:
- How many customers mentioned switching to a competitor this week?
- Which agent consistently fails to confirm next steps before hanging up?
- Are callback promises being kept, or are they falling through?
- Which location is generating the most complaints right now, and about what?
These aren’t reports you pull monthly. OpenAeris surfaces them as they happen.
Industry Applications
Home Services and Trades
Missed follow-ups are the most common reason home service companies lose repeat business. A technician promises to send a quote, nobody logs it, and the customer calls someone else.
OpenAeris creates the follow-up task the moment the call ends, assigned to the right person. If a customer says anything indicating they plan to leave a negative review, your operations manager gets an alert with the recording attached before the review goes live. Dispatchers and office staff don’t need to remember to flag it manually.
Healthcare Practices
Patients who are promised a callback that doesn’t come are the ones who switch providers. Referral gaps, billing disputes, and scheduling miscommunications add up quietly until the patient is already gone.
OpenAeris flags every callback commitment and assigns it immediately. Billing disputes and referral mentions get tagged with the recording and transcript, so when a patient says “that’s not what I was told,” you can pull the evidence in seconds rather than searching through weeks of recordings.
Contact Centers and BPOs
Manual QA typically covers 1-2% of calls. That means 98% of agent interactions go unreviewed, and compliance issues only surface when an audit or a complaint forces someone to dig.
OpenAeris scores every call against your QA criteria automatically. Every agent gets performance data weekly, not quarterly. Compliance-relevant moments (disclosures, consent language, prohibited phrases) are flagged and evidence-linked so you can respond to an audit with a search, not a manual review project.
Multi-Location Consumer Services
The hardest thing about running multiple locations is knowing which one is drifting before it becomes a pattern. By the time a location shows up in your monthly complaint numbers, customers have already left.
OpenAeris monitors sentiment and complaint signals across all locations in real time. A dashboard shows you where trends are forming. When a customer at Location 7 says they’re canceling, the alert goes to the right manager with context and recording attached, not buried in a call log.
Setup and Integration
OpenAeris works with most business phone systems, including VoIP, cloud PBX, and SIP-based platforms. Setup typically takes one to two weeks depending on the complexity of your phone environment. There’s no new hardware involved; the system connects to your existing infrastructure.
Call data stays in a secure cloud environment with role-based access controls. Recordings and transcripts are searchable and exportable for compliance documentation.
How OpenAeris Compares to Manual QA
| Manual QA | OpenAeris | |
|---|---|---|
| Calls reviewed | 1-2% (sampled) | 100% |
| Review timing | Days or weeks after the call | Seconds after the call ends |
| Follow-up routing | Depends on someone remembering | Automatic, with recording attached |
| Compliance evidence | Manual search through recordings | Searchable, tagged, evidence-linked |
| Agent coaching data | Based on a handful of overheard calls | Based on every call, scored consistently |
Common Questions
What does OpenAeris cost? Pricing is based on the number of lines or seats being monitored. Contact us for a quote based on your call volume and phone setup.
Does OpenAeris work with my current phone system? OpenAeris integrates with VoIP, cloud PBX, and SIP-based phone systems. If you’re on a legacy analog system, we can usually find a path forward during a consultation.
What about call recording consent laws? Call recording laws vary by state. Georgia is a one-party consent state, meaning only one party on the call needs to be aware of the recording. For businesses operating across state lines, OpenAeris can be configured to play an automated disclosure at the start of each call. GABN can advise on the right setup for your situation.
How long does setup take? Most deployments are live within one to two weeks. The timeline depends on the complexity of your phone environment and how many locations or lines are involved.
Can I search old recordings? Yes. All recordings and transcripts are stored and fully searchable. You can search by keyword, caller, date range, sentiment flag, or agent.
Does it integrate with my CRM? OpenAeris can push follow-up tasks, call summaries, and alerts into common CRM platforms. Integration specifics depend on which CRM you’re running.
Get an OpenAeris Demo
See how conversational intelligence works on your actual call data. We’ll connect OpenAeris to a sample of your calls and show you what it finds.